Associate - Card Operations

The Associate - Card Operations will assist in the day-to day operations and ensure that all processes are handled in an effective and efficient manner.

KEY RESPONSIBILITIES:

·        Creation and maintenance of the customers’ card and Ebanking accounts

·        Provide support to customers and attend to queries in a timely manner

·        Monitor card transactions for the enhancement of customer service

·        Monthly renewal of Cards

·        Printing/Verification of credit card statement

·        Card embossing and PIN mailer printing

·        Refund and record keeping of prepaid cards

·        Project Implementation-Testing (UAT)

·        Scanning and filling of documents

·        Processing/maintenance of Alert subscription

·        Management of stock card/pin/token

·        Dispute management and processing

·        Reconciliation of card transactions

·        Processing of monthly credit card repayment and all related fees

·        Send statistics reports on a daily, weekly and monthly basis

·        Preparation of Visa International Operating Certificate on a Quarterly Basis

·        Preparation of MasterCard Quarterly return

·        Conduct LAT reporting on Mastercard on quarterly basis

·        Proceed with submission of prepaid abandoned funds to BOM

·        Preparation of Statement of Electronic Banking Transaction on a Monthly Basis

PREREQUISITES:

·        HSC or an alternative qualification from a recognized institution in a field of study relevant to the scope of work and acceptable to the Bank.

·        Candidate should have a minimum of 1 year of experience in the banking field.

SKILLS:

·        Attentive to details and deadline driven, as well as ability to multitask and work under pressure.

·        A detailed understanding of Regulatory guidelines and internal policies

·        Good working knowledge of regulations within the banking and financial sector

·        Excellent working knowledge of MS Word & Excel tools