PURPOSE OF THE JOB:
In this role, the goal is to provide excellent customer service, resolve problems efficiently, and enhance customer satisfaction.
KEY RESPONSIBILITIES:
- Liaising telephonically/written with customers and retailers
- Solving customer education calls by providing technical product knowledge by performing ‘First-line support’
- Ensuring service targets are met – KPI’s
- Daily Sirius system management and Amazon Telephony system
- Ensuring customer satisfaction rate according to the company standards
- Reporting on all outstanding calls
- Attending and solving of customer queries via Service Manager, internet and from retail stores
MINIMUM REQUIREMENTS:
- Matric
- 1 Year Call Centre Experience
- Good communication skills
- Must be able to speak English fluently
