Chief Commercial Officer

In order to be considered the following is required:

• Degree in Marketing & Sales or Business Management
• MBA
• 10-15 years executive level experience in CRM and New Business Development
• At least 7 years leading a professional team
• At least 5 years is a consulting, research or data analytics industry
• Knowledge of the competitive market and industry trends
• Broad knowledge of various industries and business intelligence
• Knowledge of Digital Marketing principles
• Knowledge of SA labour law and performance management principles
• Experience within the market research, insights, data analytics or related consulting industry would be highly advantageous

• Own the commercial & go-to-market strategy for the Apex Product, to deliver 45% revenue growth - prioritise segments, channels and partnerships that accelerate adoption and maximise ROI
• Deliver quarterly new-business revenue, margin and conversion targets across the full product portfolio and markets - set targets (for FY28), monitor performance and reallocate resources to the highest-impact opportunities
• Lead sales performance and contract negotiations to convert high-value opportunities and protect commercial terms - coach the sales team, enforce conversion targets and approve key commercial agreements
• Commercialise portfolio revenue opportunities (cross-sell, upsell and lifecycle value) to increase client lifetime value and reduce churn
• Own strategic premium client contract negotiations and commercial terms to protect margins and convert high-value opportunities into sustainable, retained revenue

• Ensure profitable commercial agreements, rigorous documentation governance and CRM-driven account management to protect margins, improve operational efficiency and drive retention and recurring revenue

• Drive deeply strategic relationships (new clients, partners, and industry influencers) and account stewardship to secure high-value renewals, upsell opportunities and client advocacy - to increase retention, referrals and the businesses premium reputation in target markets across Africa

• To have complete oversight of the Marketing & Brand Experience: ensure the Marketing Manager delivers brand, communications and demand programs that drive product adoption, retention and revenue to support the 45% growth target and enhance the premium market positioning

• Lead and manage operational excellence for the commercial team to ensure consistent delivery of departmental objectives - securing predictable revenue growth, improved retention resulting in a premium client experience
• Source, develop and retain high-performing commercial talent by providing clear direction, coaching, training and recognition to build the scalable capability needed to deliver premium client outcomes and ambitious revenue targets 

• Together with finance, compile an accurate budget to enable the department to achieve its strategic objectives
• Manage the allocated budget by monitoring and evaluating expenditure to mitigate risk, minimize overspend and maximize the ROI for the business