Compliance Customer Services - FICA Admin - CT

POSITION: ADMINISTRATOR: COMMERICAL (COMPLIANCE) – FICA ADMIN

LOCATION: MONTAGUE GARDENS, CAPE TOWN REPORTING TO: OPERATIONS MANAGER

INDUSTRY : ONLINE AUCTIONEERING SECTOR

OVERVIEW: JOB PURPOSE AND DELIVERABLES

CORE PURPOSE OF THE ROLE : TO SUPPORT THE BUSINESS IN THE ADMINISTRATIVE FUNCTIONS REQUIRED TO ONBOARD A CUSTOMER IN A TIMEOUSLY MANNER MAINTAINING THE HIGHEST LEVEL OF CUSTOMER SERVICE AND COMPLIANCE.

 Key deliverables and output

 Operational

•  Conduct FICA client profile for all new registrations, following all risk measures.

•  Daily Monitoring of active users to ensure they are FICA Compliant.

•  Support to the various Sales Team for client onboarding.

•  Weekly and Monthly reporting on new registrations and daily monitoring.

•  Assist team members with training where necessary.

 Stakeholders (internal & external customers, suppliers, shareholders)

•  Build and maintain effective internal and external relationships in order to promote business  continuity and drive user retention and growth.

 Maintain personal effectiveness and communication

• Maintain effective oral and written communications with customers and work colleagues.

• Demonstrate a personal commitment to suggest ways of doing things differently by improving

• performance and increasing the value created for all stakeholders.

• Treat each customer as the only customer.

Essential

• Grade 12 | Microsoft Excel

 Essential:

• Customer services

• FICA admin

• Relevant industry experience (motor industry / FICA)

• Previous FICA onboarding experience

• Strong verbal and written customer services skills

• Strong Computer literacy (Word, Excel, Outlook)

• Strong systems experience

• Strong Administration skills

• High attention to detail

• Team player

Personal Attributes

Essential:• Organisational awareness• Concern for communicating clearly & professional• Good interpersonal relationship• Self Confidence• Dependable• Following procedures• Integrity• Reliability• Ability to work under pressure

Advantageous: Continuous improvement• Commitment to behave correctly and ethically• Enthusiasm for learning, sharing and growing• Professional appearance• Customer centricity