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Development Coordinator Jobs in Lusaka – Training & Development Coordinator (Soft Skills) BEM Consult invites qualified professionals to apply for the position of Training & Development Coordinator – Soft Skills based in Lusaka, Zambia.
This full-time role offers an exciting opportunity to lead and coordinate blended learning programs that enhance sales performance, customer experience, and employee capabilities across the organisation. About BEM Consult and the Role As a key member of the training team, the Development Coordinator will manage the smooth execution of training events and special projects.
The successful candidate will be responsible for designing, developing, and delivering comprehensive sales and soft skills training initiatives, including eLearning management and collaboration with external training providers.
Measuring training effectiveness against commercial key performance indicators will be a critical aspect of this role. Key Responsibilities of the Development Coordinator Develop and organise training plans aligned with corporate HR strategies and initiatives.
Design and deliver training for new and existing sales staff covering product knowledge and company processes. Create engaging physical and digital learning materials such as slide decks, manuals, role-play scenarios, and case studies.
Conduct skills gap analyses, facilitate workshops, and observe sales calls to provide constructive feedback. Implement diverse training methods including simulations, mentoring, on-the-job training, and professional development programmes.
Communicate available training opportunities to employees and guide them through eLearning modules. Perform organisation-wide training needs assessments to identify knowledge and skill gaps.
Deliver training focused on customer complaint handling and communication skills. Evaluate instructional effectiveness and prepare reports measuring training impact on employee skills and business outcomes.
Manage training records, curriculum databases, and oversee in-house training facilities and equipment. Organise Train-the-Trainer sessions and encourage widespread participation in eLearning programmes.
Produce monthly training reports and track training hours for all staff members. Qualifications and Experience Required Bachelor’s degree in Human Resources, Marketing, Sales, Organisational Psychology, Education, Communications, or a related discipline.
At least five years’ experience in Training and Development with a focus on Commercial, Sales, Marketing, Customer Service, and Soft Skills training. Proven track record as a Soft Skills Trainer, Corporate Trainer, or similar Learning and Development role.
Exceptional public speaking, presentation, and active listening skills. Strong interpersonal skills with the ability to engage culturally diverse groups empathetically.
Experience managing the full training cycle: needs assessment, planning, development, coordination, monitoring, and evaluation. Membership with the Zambia Institute of Human Resource Management (ZIHRM) or equivalent professional body.
Competencies and Attributes Outstanding communication and presentation skills. High attention to detail and excellent organisational capabilities.
Thorough knowledge of instructional design theories and practical implementation. Proficiency in both traditional and modern training methodologies.
Strong computer skills, particularly in Microsoft Office applications. Effective coaching and mentoring abilities.
How to Apply for Development Coordinator Jobs in Lusaka If you meet the qualifications and are interested in this opportunity, please submit the following documents via email:
