Dialler Administrator

We are looking for a skilled Dialler Administrator to join our team. In this crucial role, you will be responsible for managing and optimising performance of the dialling systems within a BPO environment. This role involves configuring, monitoring, and troubleshooting dialler software, as well as collaborating with various teams to enhance efficiency and productivity. Good strong technical background in dialler operations, a knack for data analysis, and a passion for driving continuous improvement.

Key Responsibilities:

• Operate and manage the dialler system to maximize campaign performance.
• Collaborate with the operations manager to ensure smooth campaign execution.
• Maintain and optimize calling lists, ensuring efficiency and compliance.
• Monitor dialler performance and make real-time adjustments to achieve campaign objectives.
• Generate daily, weekly, and monthly reports using Excel, Power BI, SQL, and Snowflake.
• Identify trends and insights from call data and make data-driven recommendations.
• Assist in troubleshooting and resolving any dialler-related issues.
• Ability to read, understand and create complex reporting through various data tables
• Work in a high paced, high-pressure environment
• Engage with senior stakeholders on data and campaign performance

Qualifications and Requirements:

• Matric
• Clear crim and ITC
• 3 years’ experience working in an BPO environment.
• Dialler/Data analytics
• Knowledge of IT/Dialler systems.
• Advanced to Expert proficiency in Microsoft Excel.
• Experience with Power BI, SQL, and Snowflake. - Advantageous
• Strong analytical skills and a knack for working with data.
• Exceptional communication and teamwork skills.
• Detail-oriented and capable of working in a fast-paced environment.