Location: Strydom Park, Randburg
Requirements:
- Matric
- Minimum 3–5 years' experience in customer service, sales administration or dispatch administration
- Experience with Sage Pastel Evolution
- Ability to work efficiently in a fast-paced manufacturing environment.
- Must be fluent in Afrikaans (non-negotiable)
Responsibilities:- Coordinate all dispatch, courier and freight bookings to ensure timely delivery of customer orders.
- Schedule and monitor customer collections, ensuring goods are ready and all documentation is complete.
- Provide professional customer service by responding promptly to enquiries, resolving issues and maintaining positive customer relationships.
- Process and capture customer sales orders accurately and efficiently on the ERP system.
- Prepare and issue customer sales invoices, ensuring all pricing, quantities and supporting documentation are correct.
- Liaise with the Warehouse, Production, Logistics and Sales departments to ensure orders are processed and dispatched on time.
- Track deliveries and provide customers with updates where required.
- Maintain accurate records of dispatch documentation, courier waybills, proof of deliveries and customer correspondence.
- Resolve order discrepancies and coordinate returns or credit requests where necessary.
- Ensure all customer orders are completed in accordance with company procedures and service standards.
