The Field Service Technician delivers hands-on technical support directly at customer locations, ensuring installations, repairs, and maintenance of products are carried out efficiently, safely, and with the highest standard of professionalism.
Responsibilities:
- Execute on-site service tasks, including product installations, troubleshooting, repairs, and routine maintenance.
- Provide second-line technical support to customers, escalating issues where required.
- Deliver sales support by assisting with product demonstrations, customer training sessions, and site assessments.
- Adhere to company safety standards and industry compliance requirements during all fieldwork.
- Maintain accurate records of service activities, parts usage, and customer interactions.
- Represent the company professionally at all times, ensuring a customer-first approach.
Essential Requirements:- Technical qualification or equivalent in electrical, automation, or related field.
- Proven experience in installations, repairs, or maintenance within a service environment.
- Valid driver’s licence and willingness to travel to customer sites.
- Strong troubleshooting skills and attention to detail.
- Ability to communicate clearly with both technical and non-technical stakeholders.
Beneficial Requirements:- Exposure to industrial automation or electrical distribution environments.
- Certification in relevant safety standards and practices.
- Demonstrated problem-solving ability under time pressure.
- Strong interpersonal skills with a customer service mindset.
