Host/Hostess

Please note that this position is based in Kuwait, the Middle East. All relocation costs will be covered.

The Hostess is responsible for creating a welcoming and pleasant first impression for guests, managing reservations, coordinating seating, and supporting smooth front-of-house operations. This role requires excellent communication, a warm personality, strong organizational skills, and a commitment to delivering exceptional guest experiences.

2. Key ResponsibilitiesA. Guest Greeting & Seating

• Welcome guests warmly upon arrival and thank them upon departure.

• Manage the waitlist and efficiently organize seating to maximize table turnover.

• Escort guests to their tables and present menus.

• Ensure the reception and entrance areas are clean, organized, and professionally presented.

B. Reservation & Communication Management

• Handle phone calls, reservations, and guest inquiries promptly and professionally.

• Confirm reservations and communicate special requests to the FOH team.

• Coordinate with servers, supervisors, and the kitchen to ensure a smooth flow of service.

C. Customer Service & Support

• Provide accurate information about the restaurant, menu offerings, and promotions.

• Address minor guest concerns and escalate complex issues to supervisors.

• Monitor guest satisfaction throughout the dining experience.

• Assist with front-of-house duties as required during peak times.

D. Administrative & Operational Tasks

• Maintain updated seating charts and reservation logs.

• Assist in preparing daily reports related to guest flow and reservations.

• Support opening and closing procedures as instructed by management.

E. Compliance & Safety

• Ensure compliance with hygiene, grooming, and uniform standards.

• Follow all safety regulations and assist in maintaining a safe environment for guests and staff.

3. Qualifications & Experience

• High school diploma or equivalent (Hospitality certification preferred).

• 1–2 years of experience in a customer-facing role, ideally within hospitality.

• Excellent communication and interpersonal skills.

• Professional appearance, etiquette, and a friendly demeanor.

• Basic computer knowledge and familiarity with reservation systems.

• Ability to remain calm under pressure in a fast-paced environment.

4. Skills & Competencies

• Customer Service Excellence – Ability to create positive, memorable guest experiences.

• Communication – Clear, polite, and professional verbal communication.

• Organization – Strong multitasking abilities and attention to detail.

• Teamwork – Works harmoniously with FOH and BOH teams.

• Presentation – Maintains a polished and welcoming presence.

• Problem-Solving – Handles minor guest issues effectively and with grace.