Duties:
               
Oversee daily housekeeping operations for guest rooms, public areas, toilets and back-of-house areas.
Ensure all rooms exceed our hotel standards before, during and post stay.
Conduct room inspections prior, during and post stay to enforce quality procedures.
Manage housekeeping schedules, rosters, leave & daily productivity.
Manage the housekeeping budget and cost centres and procurement.
Supervise linen control, laundry standards and inventory management.
Manage housekeeping chemical usage, ordering, cost control & equipment maintenance.
Ensure all Guest arrivals and special requests are executed timeously.
Co-ordinate with Concierge daily regarding room status updates.
Conduct daily, weekly & monthly staff meetings. Record minutes.
Monitor housekeeping costs and departmental budgets.
Implement hygiene, sanitation and health & safety standards.
Conduct weekly staff training. Record all training conducted.
Conduct monthly staff performance evaluations.
Manage lost-and-found procedures.   
Ensure all maintenance issues are reported immediately.
Coordinate deep cleaning schedules and refurbishment plans.
Handle guest complaints professionally and efficiently.
 
Requirements:
 
Grade 12
A formal qualification
Strong leadership and team management skills.
Advanced attention to detail and quality control.
Knowledge of luxury housekeeping standards.               
Knowledge of linen care, fabric handling and laundry operations.
Inventory management and stock control experience.
Strong organisational and planning abilities.  
Excellent communication and guest relations skills.
Ability to train and motivate teams.     
Knowledge of cleaning chemicals and hygiene protocols.
Ability to work under pressure and manage deadlines.
Budgeting and cost control capabilities.           
Computer literacy and PMS system knowledge.