Key Responsibilities
Technical Support

• Provide first-line technical support to end users.
• Diagnose and resolve hardware, software, and network-related issues.
• Install, configure, maintain, and upgrade desktop computers, laptops, printers, and peripheral devices.
• Assist users with software applications and system-related queries.

Systems and Network Administration

• Support and maintain local area networks (LANs) and related technologies.
• Install, configure, and maintain routers, switches, firewalls, network drives, and security appliances.
• Monitor system performance and ensure optimal functionality of IT infrastructure.
• Maintain system documentation and asset records.

Hardware and Software Management

• Install, configure, update, and troubleshoot operating systems and software applications.
• Manage software deployments and updates across user workstations.
• Ensure all hardware and software systems are operational and compliant with organizational standards.

Customer and User Support

• Provide professional support to internal and external stakeholders.
• Assist users in resolving technical issues efficiently and effectively.
• Respond to customer queries, complaints, and service requests.
• Gather and analyze user feedback to improve service delivery.

Web and Application Support

• Assist with website maintenance and updates.
• Support front-end and back-end application functionality where required.
• Ensure websites and applications remain accessible and operational.

Training and Documentation

• Assist in onboarding and training new users on IT systems and applications.
• Develop and maintain technical documentation, user guides, and support procedures.
• Promote best practices in information security and technology usage.

Minimum Qualifications

• Bachelor of Science in Information Technology or equivalent qualification.
• Higher Certificate in Information Technology.
• Additional training or certification in Cyber Security will be advantageous.

Essential Skills and Competencies

• Technical troubleshooting and problem-solving.
• Hardware and software support.
• Network administration and maintenance.
• Cybersecurity awareness.
• Computer literacy and IT systems administration.
• Excellent communication and interpersonal skills.
• Teamwork and collaboration.
• Leadership and initiative.
• Time management and organization.
• Decision-making skills.
• Conflict resolution.
• Self-motivation and adaptability.

Experience Requirements

• Experience providing ICT support and maintenance services.
• Experience supporting desktop environments, networks, and end users.
• Experience working in help desk, technical support, or customer support environments.
• Exposure to website maintenance and application support is advantageous.

Additional Requirements

• Valid Code 10 Driver's License.
• Ability to work independently and as part of a team.
• Strong customer service orientation and commitment to service excellence.

Location: Midrand

Duration: 12 months

Stipend: R10000 per month
 
To apply please send CV, ID, Matric and qualifications
email to: bo•••••••••••••••••@••••••.za

FOLLOW THE LINK TO APPLY:https://webapp.placementpartner.com/wi/vacancy/?id=prodman&VacRef=JHB000142&preview=bffd7ee5f0652b5c25ab15cc9572cb58