Duties and Responsibilities:

• V-Track Management:
  • Monitor daily exceptions not seen devices, unknown assets, missing agents.
  • Ensure devices are correctly assigned to business units, cost centres, and pools.
  • Coordinate with Finance and Leasing partners for asset lifecycle alignment, ensuring timely renewals and replacements.
  • Management of IT Asset Leases.
• Inventory & Audit Support:
  • Perform regular reconciliations between V-Track, Intune, and Active Directory.
  • Support quarterly/annual internal and external audits.
  • Update asset records with accurate tagging, serial numbers, and location details.
• Operational Support:
  • Manage SysAid tickets related to asset updates, queries, or exceptions
  • Assist with onboarding/offboarding: ensuring laptops, desktops, and peripherals are properly assigned/returned.
  • Coordinate with IT Procurement & IT Desktop Support on warranty, repair, and replacements. Ensure cost-effective purchasing while meeting organizational needs.
  • Escalate Microsoft Intune non-compliant or inactive devices to the Desktop/Cyber teams.
  • Support patching and version control reporting.
  • Maintain strong relationships with clients and key stakeholders.
• Reporting and Insights:
  • Produce weekly and monthly dashboards on compliance, missing devices, and V-Track visibility.
  • Generate detailed reports on IT assets using V-Track
  • Provide insights and recommendations based on asset data.
  • Identify root causes for non-compliance and recommend process fixes.