IT Support Engineer

Description:

• End User Support: Resolve hardware, software, and connectivity incidents within SLA targets, and assist with user onboarding and device setup.
• Systems Management: Oversee Microsoft 365 licenses, permissions, Active Directory, and endpoint security.
• Infrastructure: Maintain PCs, laptops, printers, and network devices, while ensuring our wired and wireless networks remain reliable.
• Security & Documentation: Uphold security policies, manage IT asset registers, and keep our internal knowledge base up-to-date.

• Experience: A minimum of 3 years in IT Support or Desktop Support within a corporate environment.
• Technical Expertise: Strong proficiency in Microsoft 365, Windows OS, and solid networking knowledge (TCP/IP, DNS, DHCP, WiFi).
• Qualifications: CompTIA A+ and Network+ (or equivalent).
• Flexibility: A valid driver’s license and a willingness to travel between sites.
• Advantageous: Microsoft certifications (MS-900, MD-102), experience with Azure AD/Entra ID, and familiarity with ticketing systems