Duties

• Manage, maintain and continuously improve the company's IT infrastructure and systems environment.
• Ensure all systems remain secure, stable, reliable and available to support business operations.
• Administer and support server infrastructure, cloud services and business-critical applications.
• Manage user accounts, access rights and endpoint devices across the organisation.
• Support and maintain networking infrastructure, including connectivity, performance and security.
• Administer and monitor backup processes and disaster recovery procedures.
• Implement and maintain cybersecurity controls and security best practices.
• Provide technical support and troubleshooting assistance to users across the business.
• Diagnose and resolve complex hardware, software, network and system-related issues.
• Monitor system performance and proactively identify opportunities for improvement.
• Maintain accurate IT documentation, procedures and system records.
• Ensure compliance with IT governance, security standards and company policies.
• Coordinate with external vendors and service providers to resolve technical issues and support projects.
• Assist with technology upgrades, system implementations and continuous improvement initiatives.
• Support business continuity objectives by minimizing system downtime and operational risk.
• Improve end-user productivity through effective technology support and solutions.
• Participate in after-hours support, maintenance activities and system changes when required.
• Deliver IT services professionally, efficiently and in line with agreed service standards.

• Matric Certificate (3-year degree preferable)
• Server and Endpoint Administrator qualification (and applicable industry relevant certification)
• 3+ years demonstratable experience in a Systems Administration role
• Experience in a maintaining and troubleshooting IT operations within a secure Windows corporate network environment, including Microsoft 365, local and cloud-based systems, and complex networking including advanced next generation firewall competencies.
• A minimum of 3 years’ experience with backups and disaster recovery processes.
• Expert in desktop and server support
• Proven experience with IT Framework and Compliance Governance
• Excellent understanding of cyber security principles, risk management, backups, disaster recovery, compliance, access control and business continuity.
• Previous experience in a regulated or professional services environment will be advantageous.
• Strong written and verbal communication skills in English and Afrikaans will be advantageous.
• High level of responsiveness (Sense of urgency with every task)
• Driver’s License (non-negotiable)
• Ability to remain at work after hours, work on weekends where required as no downtime can be accommodated during business hours.