Duties:
Provide first and second-line technical support to all departments and staff.
Install, configure, and maintain hardware including PCs, printers, servers, and network equipment.
Manage and monitor the hotel’s network infrastructure, including Wi-Fi, LAN, and VLAN environments.
Support and maintain the Property Management System (PMS), POS systems, and all hotel-specific software.
Perform regular system backups, updates, and security patching.
Manage user accounts, access controls, and Active Directory/domain administration.
Liaise with software vendors and third-party IT service providers.
Maintain an IT asset register and ensure all equipment is properly documented.
Ensure cybersecurity best practices are followed, including firewall management and staff awareness.
Support audio-visual equipment in meeting rooms, event spaces, and public areas.
Respond to IT-related guest requests (e.g., connectivity issues) with urgency and professionalism.
Maintain IT documentation, user manuals, and standard operating procedures
Requirements:
National Diploma or Degree in Information Technology or Computer Science.
Microsoft Certified (MCP, MCSA, or equivalent) advantageous.
Minimum 2–3 years’ IT support experience; hotel or hospitality environment preferred.
Experience with Opera PMS or equivalent hotel systems advantageous.
Networking certifications (CompTIA Network+, CCNA) advantageous.
Demonstrated experience serving an international, high-net-worth, and culturally diverse clientele, with a refined understanding of the nuanced expectations, sensitivities, and preferences of discerning global travellers.
Prior experience within an ultra-luxury property is strongly preferred, with a thorough understanding of the intimate, detail-obsessed, and hyper-personalised service culture that defines a 102-key operation where every guest interaction carries the full weight of the brand and no request is too small to matter.
Strong technical troubleshooting and problem-solving skills.
Knowledge of Windows Server, networking protocols, and cybersecurity principles.
Service-oriented, with a professional and patient approach.
Ability to communicate technical information to non-technical users.
Discreet and trustworthy when handling confidential data.
Available to respond to after-hours IT emergencies when required.
