Key Accounts Controller

The Person:

• Matric.
• Must be fluent in Mandarin (non-negotiable).
• Tertiary qualification a strong advantage.
• Minimum 3 to 5 years customer service or administrative support experience.
• Logistics or warehousing background preferred.
• Must be able to start immediately.
• Familiarity with warehousing, freight or logistics operations, an added advantage.
• Excellent Excel skills.

• Customer Service & Query Handling:
  • Answer inbound phone calls and walk-in queries from existing customers.
  • Handle routine questions on pricing, service availability, delivery status, and account queries.
  • Log customer interactions in the system and escalate complex issues to the BDM.
• Quote Preparation Support:
  • Assist the BDM with preparing customer quotes.
  • Track active quotes and follow up with customers on pending ones.
  • Co-ordinate with Head Office when non-standard pricing or rate approvals are needed.
• Account Administration:
  • Maintain accurate customer records, contact details, and account information.
  • File customer correspondence, quotes, and service requests.
  • Prepare basic activity summaries for the BDM when requested.

• Strong communication skills.
• Strong computer skills.
• Good understanding and demonstrated commitment to excellent customer service.
• Demonstrated analytical and problem-solving skills.
• Demonstrate commitment to continuous improvement of work process.
• Results-orientated.
• Able to proactively identify and resolve problems.
• Ability to work and make decisions.
• Strong attention to detail and accuracy.
• Strategic thinker.
• Self-motivated to learn new concepts and participate in new projects.
• Professional and calm under pressure.
• Team player.