Operation Manager

Hire Resolves client is looking for a Operation Manager to join their team in Yzerfontein, Cape Town.

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• Oversee and support the event manager, part-time marketing manager, receptionist, and operational teams (kitchen, bar, and cleaning staff).
• Foster a collaborative, motivated, and customer-focused team culture.
• Manage team schedules, recruitment, training, and performance evaluations.
• Oversee daily operations, ensuring smooth functioning across all departments.
• Maintain high standards of cleanliness, safety, and guest satisfaction.
• Manage vendor and supplier relationships to ensure consistent quality and service.
• Work closely with the event manager to ensure flawless execution of events.
• Address guest inquiries and resolve issues promptly and professionally.
• Assist with event planning and logistics as needed.
• Manage budgets, track expenses, and ensure cost-effective operations.
• Report on financial performance, identifying areas for improvement.
• Collaborate with the owner to develop strategies to grow revenue streams.
  
• Identify opportunities for business growth and enhanced guest experiences.
• Ensure the venue and its facilities are well-maintained and fully operational.
• Address maintenance issues promptly to uphold the venue’s aesthetic and functional
  standards.

•  Proven experience in hospitality, event management, or a similar leadership role.
• Strong organizational and multitasking skills.
• Excellent interpersonal and communication skills, with a passion for guest service.
• Financial acumen, with experience managing budgets and expenses.
• Ability to lead and inspire a diverse team, fostering collaboration and accountability.
• Flexibility to adapt to a dynamic environment and work varied hours, including weekends and evenings.