Operations Engineer (Advanced) (2437)

ROLE & RESPONSIBILITIES:

• Willing and able to work shifts, after hours and on public holidays
• Action and resolve IM (Incident Management) tickets
• Action and resolve CIM (Critical Incident Management) tickets as required
• Raise and lead PM (Problem Management) tickets as identified
• Action and coordinate CM (Change Management) tasks and tickets as required
• Perform daily system health checks
• Ensure systems are operational according to SLA’s
• Draw KPI Reports and report to stakeholders on a monthly basis
• Adhere to the clients PIC processes (Problem, Incident & Change Management)
• Perform daily operations tasks and end user support
• Creation of pertinent test documentation
• Conduct Ops Basic Training
• Enable end user knowledge transfer and training
• Work closely with Agile Masters, developers, product owners and various global stakeholders in the feature teams
• Provide general assistance to the Operations team and end users
• Co-ordinate all TLM topics with feature teams timeously
• Ensure stability and availability of all infrastructure to support feature teams
• Ability to work as part of a team
• Ability to work interdependently as well as independently and to submit deliverables on time and with excellent quality
• Excellent interpersonal and organisational skills with the ability to communicate effectively (both verbally and in writing) with both technical and non-technical colleagues / users
• Have good presentation skills
• Self-starter
• Above-board work ethics
• Flexibility to take up different tasks in the project
• Ability and willingness to coach and give training to fellow colleagues and users when required
• Willing and able to travel internationally
• Where required, interpret documents from German to English