Job Description:

Representing the organization in service contract negotiations and onboarding discussions.

Overseeing service and project execution from inception to delivery.

Developing and implementing operational strategies aligned with the organization's goals.

Preparing monthly and quarterly operational performance reports.

Ensuring adherence to industry regulations, government tender requirements, and company policies.

Identifying and mitigating operational and project risks to safeguard organizational integrity.

Building and maintaining strong vendor partnerships to ensure access to cutting-edge technology.

Ensuring that team members complete all mandatory Original Equipment Manufacturer (OEM) and OSM certifications, including but not limited to Dell, HP, Huawei, Lenovo, Veeam, and Nutanix.

Facilitating training on internal processes, compliance standards, and organizations strategies.

Developing and managing the annual operations budget, ensuring alignment with organizational goals.

Qualification & Skills:

Bachelor’s degree in business administration, Operational Management, or a related field

8 years of experience in ICT operations management

Experience with OEMs such as Dell, HP/E, Huawei, VMware, Veeam

ITIL Qualification

Project Management Qualification

Master's Degree (Preferred)

Sales or Business Development Certification (Advantageous)

End-to-end knowledge of ICT infrastructure, cloud services, and client solutions

Strong understanding of ICT, service desk, and internal support functions

Suitable candidates will be contacted. If you do not get a response within 14 days, please consider your application unsuccessful