KEY RESPONSIBILITIES
Partner Relationship Coordination
- Schedule, coordinate and confirm all partner meetings across the partner portfolio, at the prescribed engagement frequencies
- Prepare meeting agendas with the BU Lead at least 3 business days before each meeting; attend as note-taker and distribute minutes within 24 hours with clear actions, owners and deadlines
- Maintain a live action tracker in the PMP for every active partner and follow up on overdue actions weekly
- Maintain the partner certification register (BDM and Engineer certifications) for in-scope OEM partners
Commercial Pipeline & Opportunity Development- Maintain a live, accurate pipeline register in the PMP for all in-scope partners — updated within 48 hours of any engagement or opportunity change
- Track and administer deal registrations and MDF (Market Development Fund) applications and claims within OEM deadlines — zero lapses due to administrative delay
- Administer RFI/RFQ intake for submissions of R5M and above — log in the PMP and route for MD sign-off via the BU Lead within 1 business day
- Monitor opportunity ageing and flag any opportunity stagnant beyond 60 days to the BU Lead with a recommended action
- Support the BU Lead with joint partner GTM plans and pipeline presentations for quarterly EXCO and SPRB sessions
PMP System Administration- Act as primary data steward for all in-scope partner records in the Partner Management Portal — the single source of truth, with no parallel tracking
- Complete PMP onboarding for all portfolio partners (full profiles across all 6 capacity dimensions) by end of Q1
- Update partner profiles, opportunity records and Capacity Index scores within agreed SLA timeframes; run monthly data quality checks
Governance & Reporting- Compile the quarterly Strategic Partner Review Board (SPRB) briefing pack, submitted to the Group Head 5 business days before each session
- Produce the monthly partner status report for the Group Head: Strategic Partners by the 5th of each month, and support the BU Lead's monthly revenue dashboard
- Maintain the master partner engagement calendar and the POC (Proof of Concept) status tracker for all active in-scope POCs
- Track and report Partner Capacity Index scores, flagging any partner falling below threshold to the BU Lead
Partner Onboarding, Compliance & Escalation- Ensure current partnership agreements, NDAs and MDF records are filed and accessible in the PMP for all in-scope partners
- Escalate partner relationship risks to the BU Lead within 24 hours, and PMP data gaps or system issues to the Group Head within 1 business day
- Alert the BU Lead to any partner certification at risk of lapsing; document any partner complaint in the PMP immediately
KEY PERFORMANCE AREASPerformance is governed by an annual Performance Contract, reviewed formally at Q2 and Q4, weighted as follows: Partner Relationship Coordination (25%); Commercial Pipeline & Opportunity Development (25%); PMP System Administration (20%); Governance & Reporting (15%); Partner Onboarding & Compliance (10%); Internal Stakeholder Support (5%). Key standards include ≥90% meeting schedule adherence, ≥85% action closure within agreed timeframes, minutes within 24 hours, pipeline data currency within 48 hours, and ≤5% PMP data error rate on quarterly audit.
MINIMUM REQUIREMENTS- Matric (Grade 12) — essential
- National Diploma or Bachelor's degree in Business Administration, Information Technology, Commerce, or a related field
- 3–5 years' experience in partner/vendor administration, alliance coordination, sales operations, or programme administration within an ICT environment
- Working knowledge of ICT / technology partner and OEM ecosystems — vendor programme experience advantageous
- Experience administering deal registration, MDF claims and OEM partner portals is strongly advantageous
- Proficiency in CRM / partner management systems (e.g. Microsoft Dynamics, Salesforce or similar) and MS Office (advanced Excel, Word, PowerPoint and Outlook)
- Exceptional organisational skills, attention to detail, and the ability to manage multiple concurrent partner cadences to deadline
- Strong written communication — minute-taking, report writing and executive pack preparation
- High level of professionalism and strict confidentiality regarding partner financial data, pipeline information and contract terms
COMPETENCIES & PERSONAL ATTRIBUTES- Exceptionally organised — manages a high volume of partner relationships and deadlines concurrently without dropping detail.
- Commercially minded — understands that disciplined relationship execution and pipeline tracking directly drive revenue outcomes.
- Self-driven and proactive — identifies gaps, flags risks early, and acts without being prompted.
- Disciplined and precise — low tolerance for data inaccuracy; treats the PMP as the single source of truth.
- Collaborative and responsive — works effectively alongside the BU Lead and Group Head with daily responsiveness.
- Discreet and professionally confident — coordinates with senior partner contacts and handles sensitive financial, pipeline and contract information in strict confidence.
WHAT GIJIMA OFFERS- A pivotal role at the centre of Gijima's strategic partner ecosystem, with direct exposure to the Group Head: Strategic Partners, BU leadership and Tier 1 global technology partners
- A structured development plan covering PMP platform proficiency, pipeline development skills, partner ecosystem knowledge, meeting facilitation and governance pack preparation
- Performance recognition aligned to the annual scorecard, including eligibility for performance incentives and fast-track development for exceptional performers
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