Receptionist

Receptionist Job Opportunity in Lusaka Performance Insurance Brokers Limited, a wholly Zambian-owned and licensed insurance brokerage, is inviting applications for the position of Receptionist in Lusaka, Zambia. This is a full-time role offering a dynamic opportunity for candidates interested in receptionist jobs in Lusaka who are ready to deliver exceptional front-office service while managing digital communications.

About Performance Insurance Brokers Limited As a reputable insurance brokerage licensed by the Pensions and Insurance Authority, Performance Insurance Brokers Limited prides itself on professionalism and client-focused service.

The successful receptionist will play a key role in maintaining the company’s welcoming atmosphere and enhancing its online presence. Key Responsibilities for Receptionist Jobs in Lusaka Front Office and Reception Duties Greet and assist clients, visitors, and business partners with professionalism and courtesy.

Answer, screen, and redirect incoming calls and enquiries efficiently. Receive, sort, and distribute correspondence, documents, and parcels.

Maintain accurate visitor logs and direct visitors appropriately. Schedule and coordinate appointments and meetings effectively.

Provide basic information about company products and services to visitors and callers. Ensure the reception area is professional and customer-friendly at all times.

Social Media and Digital Communications Manage and update the company’s social media platforms including Facebook, LinkedIn, Instagram, and X. Create and publish engaging content to promote company services, products, and events.

Develop and maintain a monthly social media content calendar. Coordinate digital media assets such as photographs, videos, and graphics.

Monitor social media interactions, respond professionally to comments and messages. Promote campaigns, announcements, and insurance awareness initiatives.

Analyze social media trends and recommend strategies to improve online visibility. Prepare regular social media performance reports detailing reach, engagement, followers, and enquiries.

Ensure all digital content aligns with the company’s brand and professional image. Candidate Requirements Grade 12 Certificate.

Diploma or Degree in Public Relations, Marketing, Mass Communication, Business Administration, Journalism, Digital Marketing, or related fields. Minimum of 2 years’ experience in reception, front-office administration, customer service, or social media management roles.

Excellent verbal and written communication skills. Strong interpersonal skills with a customer service focus.

Proven ability to manage social media platforms effectively. Competence in content creation, writing, and proofreading.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Familiarity with operating office equipment such as telephone systems, printers, and photocopiers.

Basic skills in graphic design and video editing are advantageous. Knowledge of the insurance industry is an added benefit.

How to Apply for Receptionist Jobs in Lusaka Interested candidates are invited to submit a cover letter, updated curriculum vitae, and at least three traceable references via email to: Apply Now Please ensure your application reaches us by Saturday, 12th September 2026.

Only shortlisted candidates will be contacted for further steps.