Job Summary
The Relationship Manager will be responsible for driving business growth through customer acquisition, portfolio expansion, deposit mobilization, and effective relationship management while delivering superior customer experience. The role is also accountable for maintaining portfolio quality, supporting recoveries, and ensuring compliance with regulatory requirements and the Bank's policies and procedures.
DUTIES AND RESPONSIBILITIES
- Drive achievement of business targets relating to customer acquisition, deposit mobilization, asset growth, profitability, and market share expansion.
- Develop and manage a strong pipeline of prospective customers and deepen relationships with existing clients to enhance customer retention and wallet share.
- Identify and capitalize on market opportunities to grow the Bank's retail, SME, and corporate business portfolios.
- Promote and cross-sell the Bank's products and services to maximize revenue and enhance customer value.
- Collaborate with branch teams and other business units to drive growth of the Bank's asset and liability portfolios.
- Prepare quality credit proposals and work closely with the Credit Department to ensure timely and efficient processing of facilities.
- Monitor portfolio performance and proactively manage delinquencies and recoveries to maintain portfolio quality and minimize non-performing loans.
- Conduct regular customer visits and provide responsive, high-quality service to strengthen customer relationships and satisfaction.
- Gather market intelligence and recommend strategies, products, and service improvements to enhance the Bank's competitiveness.
- Manage sales and relationship management costs effectively to ensure optimal utilization of resources and improved profitability.
- Prepare and submit periodic business performance and portfolio reports to support effective decision-making.
- Ensure strict compliance with all regulatory requirements, Anti-Money Laundering AML, Know Your Customer KYC, and internal policies while upholding high standards of risk management and ethical conduct.
MINIMUM QUALIFICATIONS, SKILLS AND EXPERIENCE REQUIRED
- Bachelor’s degree in business, Finance, Economics, or a related field.
- At least 5 years in business development as direct sales , business, or corporate relationship management in a commercial bank in Kenya.
- Excellent understanding of banking products and services
- Strong understanding of credit analysis, portfolio management, and debt recovery.
- Demonstrated ability to build and sustain profitable customer relationships.
- Strong negotiation, communication, and presentation skills.
- Sound knowledge of CBK Prudential Guidelines, AML/CFT regulations, and KYC requirements.
- High level of integrity, initiative, and results orientation
