S3 Team Lead (Manager) — Projects, Automation & Cloud Delivery

Role Purpose

Why S3 Exists

S3 exists to deliver high-value change work that makes clients stronger:

• Projects (infrastructure upgrades, migrations, implementations)
  
• Cloud adoption and optimisation
  
• Automation that reduces admin and boosts performance
  
• Standardised delivery that scales without chaos
  

You turn “big work” into predictable, profitable delivery.

---

90-Day Mission

Definition of Done

By Day 90, S3 runs like a delivery machine:

• Scoping is clean, approvals are tight, change control is real
  
• Project plans and templates are standardised and used
  
• Delivery is on time/on scope with measurable outcomes
  
• Handovers are complete and documented
  
• Repeat rework is reduced through SOPs and QA
  
• Scoreboards are visible weekly and drive improvement
  

---

Primary Outcomes

What Success Looks Like

Delivery

• Projects delivered predictably (time, scope, quality)
  
• Reduced rework and post-project issues
  
• Clear project comms and stakeholder management
  

---

Automation Outcomes

• Automations shipped that save measurable time/cost
  
• Adoption and handover completed (not “built and forgotten”)
  

---

Quality & Standards

• Documentation is complete (runbooks, diagrams, configs, user guides)
  
• SOP compliance is consistent and audited
  

---

Commercial

• Scope control prevents free work
  
• Clean BOM/scope handoffs to BU Sales Consultant for quoting/invoicing
  
• Billable capture is accurate and timely
  

---

Key Responsibilities

Project Delivery Leadership (Core)

• Own the S3 project pipeline: prioritisation, resource planning, delivery cadence
  
• Ensure every project has: scope, plan, timeline, risks, comms plan, sign-off criteria
  
• Drive weekly project reviews and unblock delivery
  
• Ensure change control and rollback planning for risky work
  
• Manage stakeholder expectations and client communication standards
  

---

Scoping and Handoff Discipline (Core)

• Produce clean technical scope and BOMs (no ambiguity)
  
• Ensure scope is approved before work begins
  
• Prevent scope creep by enforcing change requests and approvals
  
• Deliver crisp handoffs to BU Sales Consultant for quote → procurement → invoicing
  

---

Automation and Cloud Delivery (Core)

• Own cloud and automation standards (templates, naming, permissions, security)
  
• Ensure automations are reliable, monitored where needed, and documented
  
• Ensure client adoption: training, guides, handover, success criteria
  
• Track and report outcomes (time saved, reduced manual work, improved process)
  

---

Quality Assurance and Documentation (Non-Negotiable)

• Build/maintain SOPs for recurring project types and automations
  
• Implement QA gates: peer review, testing, sign-off checklists
  
• Ensure documentation is complete before project closure
  
• Build and maintain reusable project templates and runbooks
  

---

People Leadership

• Set clear roles, ownership, and expectations for S3 team members
  
• Run weekly 1:1s and performance development plans
  
• Coach delivery discipline, documentation habits, and client comms
  
• Hire/interview input where needed
  

---

Cross-BU Collaboration (Decentralised Command)

• Coordinate with S1/S2 on dependencies and handovers
  
• Ensure S3 work does not break operations (handover discipline)
  
• Work with embedded BU Sales Consultant to ensure commercial execution is clean
  

---

KPIs / Scorecard

Weekly + Monthly

Delivery Performance

• Projects delivered on time (%)
  
• Projects delivered on scope (%)
  
• Rework rate (post-project tickets/incidents attributable to delivery)
  
• Change failure rate (changes causing incidents)
  
• Project cycle time (scope → delivery → sign-off)
  

---

Quality & Documentation

• Documentation completeness score (runbooks, diagrams, configs, user guides)
  
• SOP compliance audit score
  
• QA pass rate (peer review/testing/checklists)
  
• Client sign-off rate without rework
  

---

Automation Outcomes

• Automations shipped per month (by priority)
  
• Adoption completed (% with training/handover)
  
• Measurable impact reported (hours saved, process steps removed)
  

---

Commercial / Billable Capture

• Scope/BOM handoff quality score to BU Sales Consultant
  
• Missed billing incidents due to poor scope/handoff (target: zero)
  
• Project GP variance (quoted vs delivered vs invoiced) within threshold
  

---

Non-Negotiables

Behavioural Rules

• No project starts without scope and approval
  
• No project closes without documentation and handover
  
• No hero culture: systems and templates beat memory
  
• Scope creep is managed through change control, not goodwill
  
• Reporting is factual and scoreboard-driven
  

---

30 / 60 / 90-Day Plan

Decentralised Command Aligned

---

Days 0–30: Stabilise Delivery + Enforce Scoping Standards

• Audit active projects, overdue items, and top rework causes
  
• Implement project templates + scoping checklist + handover checklist
  
• Define change control rules and project governance rhythm
  
• Build S3 weekly scoreboard and review cadence
  
• Quick wins: clean up the worst project risks and unblock delivery
  

---

Deliverables by Day 30

• S3 project templates (scope, plan, risk, comms)
  
• Scoreboard live weekly
  
• “Definition of Done” checklist published
  
• Reduced project chaos and clearer priorities
  

---

Days 31–60: Improve Predictability + Reduce Rework

• Implement QA gates and peer review discipline
  
• Reduce rework by fixing top 10 recurring delivery failures
  
• Improve client comms and sign-off process
  
• Establish automation delivery standards (build + test + handover)
  

---

Deliverables by Day 60

• Higher on-time delivery trend
  
• Lower rework trend
  
• Automation standards and handover process running
  

---

Days 61–90: Scale Throughput + Measurable Outcomes

• Mature delivery machine with consistent templates and governance
  
• Tighten commercial handoffs to embedded BU Sales Consultant (scope/BOM quality)
  
• Ensure adoption outcomes are measured and reported
  
• Build S3 playbook for repeatable project types
  

---

Deliverables by Day 90

• Predictable delivery engine with measurable improvements
  
• Reduced post-project incidents
  
• Strong commercial discipline and clean invoicing handoffs
  

---

Benefits

Earning Potential

Your income should grow when your delivery creates real client value and commercial impact.

This is a leadership role where your ability to deliver projects cleanly, reduce rework, and drive measurable outcomes directly contributes to business performance.

This is how we do that at Ello:

• Competitive, market-related salary aligned to leadership level
  
• A role built around ownership, delivery quality, and measurable outcomes
  
• Opportunity to increase your value as your impact on delivery and automation grows
  

---

Performance Recognition

Not just activity. Delivery, quality, and results that clients and the business can rely on.

At Ello Technology, we value leaders who deliver work properly, reduce chaos, and build scalable systems.

This is how we do that at Ello:

• We recognise strong delivery performance and project success
  
• We value consistency, accountability, and quality
  
• We reward reduction in rework and improvement in delivery standards
  
• We make meaningful contributions visible and appreciated
  

---

Career Growth

This should feel like a step into serious delivery and operational leadership.

We are looking for someone who wants to grow into broader responsibility across projects, automation, and cloud strategy.

This is how we do that at Ello:

• Exposure to cross-BU delivery and strategic execution
  
• Opportunity to grow into senior delivery, automation, or cloud leadership roles
  
• Increasing ownership as systems mature and performance is proven
  
• A performance-led environment where strong leaders can rise
  

---

Coaching and Development

Good engineers deliver projects. Great leaders build delivery systems that scale.

This role gives you the opportunity to grow beyond execution into leadership and operational excellence.

This is how we do that at Ello:

• Hands-on leadership experience with project and automation teams
  
• Exposure to delivery systems, QA frameworks, and performance scorecards
  
• Continuous learning through real-world delivery and improvement
  
• Feedback that is direct, practical, and designed to help you lead better
  

---

Meaningful Work and Culture

High standards. Strong support. Real impact.

At Ello Technology, S3 is where transformation happens. Your work directly improves how clients operate, scale, and perform.

This is how we do that at Ello:

• You deliver projects that create real business improvement
  
• You build systems that reduce manual work and increase efficiency
  
• You operate in a driven, ambitious environment where standards matter
  
• You help create a business that is scalable, structured, and trusted