Sales and Administrative Assistant

Sales & Admin Assistant Jobs in Lusaka at Tiyeni Tech Tiyeni Tech is seeking a dedicated Sales & Admin Assistant to join our team in Lusaka, Zambia. If you are looking for sales admin assistant jobs in Lusaka that combine customer service with administrative support, this full-time, on-site position offers an exciting opportunity to be the friendly voice representing Tiyeni Mobility’s innovative platform.

About Tiyeni Mobility Tiyeni Mobility is revolutionizing intercity bus travel across Southern Africa by digitizing ticketing and booking processes. Our platform enables bus operators to eliminate revenue losses caused by manual, paper-based ticketing systems while empowering travellers to easily search, compare fares, and book tickets online.

Role Overview:

• Sales & Admin Assistant Jobs in Lusaka As a Sales & Admin Assistant, you will be the primary point of contact for customers via phone and WhatsApp.
• Your role will ensure travellers receive accurate information on routes, fares, and schedules, and you will assist them throughout the booking process.
• This position is essential to maintaining smooth operations and high customer satisfaction.
• Key Responsibilities Promptly and professionally answer incoming customer calls regarding bus routes, fares, and timetables.
• Access real-time prices and schedules on the Tiyeni platform to provide accurate information.
• Assist customers with bookings over the phone and WhatsApp, guiding them through the process confidently.
• Respond courteously to WhatsApp messages, resolving queries or escalating issues when necessary.
• Maintain basic records of customer interactions, bookings, and recurring inquiries.
• Identify and report pricing errors, booking issues, or frequent customer complaints to the team.
• Support light administrative tasks related to customer service and booking coordination.
• Onboard new B2B bus operator users onto the Tiyeni SaaS platform and train Booth Ticket Agents on core features.
• Serve as the first point of contact for onboarding questions and basic troubleshooting, escalating technical matters appropriately.
• Candidate Profile Excellent verbal and written communication skills.
• Tech-savvy with the ability to quickly learn and demonstrate new software to non-technical users.
• Comfortable using smartphones, WhatsApp, and web-based applications to retrieve information.
• Strong customer service orientation: patient, polite, and solution-focused.
• Detail-oriented, especially when verifying prices, dates, and booking details.
• Capable of multitasking calmly during busy periods.
• Reliable, punctual, and willing to work set shifts.
• Previous experience in call centres, customer service, sales support, or client onboarding is advantageous but not required.
• Desirable Skills Experience in transport, travel, or logistics sectors.
• Familiarity with booking or POS systems.
• Experience onboarding or training users on SaaS or software platforms.
• Fluency in additional local languages relevant to our markets.
• Why Join Tiyeni Tech?
• Joining Tiyeni means becoming part of a dynamic founding team dedicated to transforming an industry long overdue for innovation.
• You will work closely with the company founders, directly impacting both customers and bus operators, while growing alongside the company.

Employment Details Location Lusaka, Zambia (On-site) Job Type Full Time Salary From 2,000 ZMW per month Category Customer Service How to Apply If you are interested in this exciting sales admin assistant job in Lusaka, please send your CV along with a brief note explaining why you are a great fit for this role to Apply Now.