Senior Rugby Specialist

Duties:
 
Effectively manage various events to exceed customer expectations, to meet deadlines, remain accurate, to retain relationships, reduce risk and achieve set margin & turnover targets.
Pro-actively assist in Product Development and ensure current product is updated, costed and relevant to client demand.
Work together with the Travel team in creating a high level and standardised output of work.
 
Client Relationships:
 
Ensure client expectations are met and the highest delivery of service is driven through the business.
Ensure that clients are offered the best available price and product.
Continually look at creative ideas and review products which are offered to clients.
Build new and nurture existing relationships with clients.
Establish and maintain good relationships with all staff.
Ensure effective communication with staff and clients at all times.
Ensure that all correspondence, documentation, costings, proposals, presentations are delivered accurately and timeously.
Ensure minimum standards are set and measured
Follow-up with clients and any leads
 
Event Management:
 
Manage overall delivery of event / project
Identifying key activities and priorities which tie in with timelines and strategies specifically in the Events environment.
Implement and communicate operations plan and solutions in line with the business plans and budgets
Ensure existing client retention and satisfaction
Set and manage performance targets for the team
Promote high motivation of staff and lead by example
Ensure professional management standards are adhered too and staff members respect for skill and charisma
Maintain working knowledge of policies and relevant government regulations
Set, monitor and drive operations goals
Maintain overall budget and measure profitability
Work closely with GM to set and/or implement policies, procedures and systems and to follow through with implementation.
Report on operations performance on weekly / monthly basis in form of a report
Manage existing and secure further customer relationships for sustainable growth and success working closely with sales
Manage delivery and logistics for groups and events
 
Requirements:
 
Matric / Grade 12
Must understand Sports Operations
Must have 15 years Travel experience
Experience in coordinating all aspects of domestic and international Group travel, Incentives and Events
Experience in travelling with groups on outbound, domestic and inbound incentives or groups
Ticketing experience with complex routings – Amadeus knowledge
Strong MS Office skills
Strong product knowledge
Tourplan knowledge would be preferred
The ability to manage large sport groups and events
Zoho knowledge and execution
Knowledge of customers’ needs and products.
Knowledge of policies and procedures.
Knowledge of Quotation Sheet / Costings as required to package product
Documentation Management skills
Ability to actively improve margins within business unit
Ability to proactively lead the operations team
Handling of complaints professionally
Problem Solving
Continually exceed the customer expectation
A mature approach when dealing with people
Confidentiality, tact and discretion when dealing with people
Excellent planning and decision-making skills
Good conflict resolution skills
Good verbal and written communication skills
Integrity and Honesty
Project Management skills