Senior Technical Facilities Manager

Purpose of the Role
The Senior Maintenance Manager will be responsible for the strategic and operational management of all engineering and maintenance activities across the hotel or hospitality property. The successful candidate will ensure maximum uptime of all facilities, guest rooms, plant equipment, utilities, and building services while maintaining exceptional safety, quality, and service standards expected within a luxury hospitality environment.
This role requires a technically strong maintenance professional with extensive hands-on experience gained within the hospitality industry, capable of leading multidisciplinary maintenance teams while driving preventative maintenance programmes, asset management, contractor performance, and capital improvement projects.
 
Minimum Requirements
Qualifications
Essential

• Trade Tested Electrician (Red Seal) OR
• National Diploma (NQF Level 6) in Electrical Engineering or Mechanical Engineering

• Project Management qualification
• Facilities Management qualification
• Occupational Health & Safety certification (SAMTRAC/NEBOSH)
• Energy Management certification

• Minimum 10 years' experience as a Maintenance Technician, Maintenance Engineer or similar technical role within the hospitality or hotel industry.
• Minimum 5 years' management experience leading maintenance teams.
• Proven experience working within:
  • Luxury Hotels
  • Hotel Groups
  • Resorts
  • Lodges
  • Hospitality Estates
• Extensive experience maintaining occupied hospitality facilities with minimal disruption to guests.
• Experience managing maintenance budgets exceeding several million Rand.
• Experience with preventative and predictive maintenance systems.
• Experience managing external contractors and service providers.
• Experience overseeing refurbishment and capital improvement projects.

• Electrical distribution systems
• HVAC systems
• Chillers
• Cooling towers
• Air conditioning plants
• Building Management Systems (BMS)
• Diesel generators
• UPS systems
• Solar systems (advantageous)
• Water reticulation systems
• Hot water generation systems
• Heat pumps
• Boilers
• Pumps
• Swimming pool plant rooms
• Kitchen equipment
• Laundry equipment
• Refrigeration systems
• Elevators and lifts
• Fire detection systems
• Fire suppression systems
• Access control systems
• CCTV
• Plumbing systems
• Mechanical equipment
• Building fabric maintenance
• Hotel room maintenance
• Preventative maintenance planning
• CMMS (Computerised Maintenance Management Systems)

• Develop and implement preventative maintenance programmes.
• Ensure all hotel facilities remain fully operational.
• Reduce equipment downtime through proactive maintenance.
• Maintain statutory compliance of all plant and equipment.
• Schedule routine servicing of all building services.

• Guest rooms
• Restaurants
• Kitchens
• Conference facilities
• Spa facilities
• Swimming pools
• Landscaped areas
• Staff accommodation
• Plant rooms
• Electrical infrastructure
• Mechanical equipment

• Lead and mentor maintenance technicians and artisans.
• Manage performance and development of the maintenance team.
• Coordinate standby and after-hours maintenance.
• Ensure compliance with company maintenance standards.

• Develop long-term asset replacement strategies.
• Monitor equipment life cycles.
• Manage maintenance records.
• Analyse equipment failures.
• Improve equipment reliability.

• Prepare annual maintenance budgets.
• Control maintenance expenditure.
• Manage contractor costs.
• Source quotations.
• Manage maintenance inventory and spare parts.

• Occupational Health and Safety Act
• Electrical Regulations
• Fire Regulations
• Building Regulations
• Hospitality safety standards
• Environmental legislation

• Appoint and supervise specialist contractors.
• Ensure SLA compliance.
• Verify workmanship quality.
• Manage project timelines.
• Ensure contractor safety compliance.

• Exceptional leadership ability
• Strong technical troubleshooting skills
• Strategic planning ability
• Excellent organisational skills
• Financial and commercial acumen
• Strong communication skills
• Customer service orientation
• Problem-solving ability
• Decision-making capability
• Attention to detail
• Ability to perform under pressure

• Plant uptime
• Preventative maintenance compliance
• Maintenance budget adherence
• Guest maintenance response times
• Equipment reliability
• Energy consumption reduction
• Contractor performance
• Safety compliance
• Maintenance audit results
• Asset lifecycle management