Duties:

• Daily client servicing
• Collecting required information and documentation pertaining to claims
• Registration of claims (in accordance with applicable Insurance Company policies and procedures, as well as adhering to company responsibilities with such agreement)
• Follow through with claims process until finalization
• Keeping client up to date on progress of claims process
• Update company records as required to reflect initial information about the claim as well as any changes that are made later
• Addressing various coverage issues through the correct process and documenting through the correct process
• Problem solving

• Grade 12 qualification
• Excellent command of the Afrikaans language – non negotiable
• 2+ years’ experience working with short-term Insurance claims – non negotiable
• Short-term insurance knowledge advantageous
• RE5 examination certificate will be advantageous
• Class of Business: Short Term Personal and Commercial Lines Certificates will be advantageous
• CPD hours achieved in current cycle will be advantageous
• Tertiary Qualification in short-term insurance will be advantageous
• Computer skills and knowledge (especially of Word, Excel, Outlook, Internet) and knowledge of operation of standard office equipment
• Knowledge of clerical and administrative procedures and systems, such as filing and proper record keeping
• Knowledge of principles and practices of basic office/administrative management
• Knowledge of client centricity
• Excellent telephonic etiquette