Software Application Support Specialist

Key Responsibilities

• Provide software support to clients and users.
• Manage and resolve incidents and technical support queries.
• Perform SQL queries and assist with database-related troubleshooting.
• Develop and maintain SSRS reports.
• Create and maintain Power BI dashboards and reports.
• Assist with the development of new reports based on client requirements.
• Perform system configurations and customisations.
• Provide technical assistance during software installations and implementations.
• Travel to client sites when required to assist with installations and support.
• Provide professional and effective user support.
• Work directly with clients to understand issues, troubleshoot problems and provide solutions.
• Maintain a high level of customer service and ensure incidents are resolved within agreed time frames.

Minimum Requirements

• 3–5 years' relevant experience in software support, application support, BI support or a similar technical role.
• A Diploma or Degree in Information Technology, Computer Science, Information Systems or a related field.
• Experience working with SQL queries.
• Experience with SSRS and report development.
• Experience creating or supporting Power BI dashboards.
• Experience with system configuration.
• Strong troubleshooting and analytical skills.
• Excellent communication and client-facing skills.
• A stable employment history / stable track record.
• Valid driver's licence and own reliable transport.
• Willingness and ability to travel within South Africa when required.