At iStore Business, we don't just support technology — we enable businesses to perform at their best. We’re looking for a Support Technician who thrives on solving problems, delivering exceptional service, and keeping clients connected and productive.
What you’ll be doing
You’ll be the go-to expert for our business clients, ensuring their Apple ecosystems and supporting infrastructure run smoothly:
- Respond to inbound support tickets via phone, email, and remote tools
- Troubleshoot macOS, iOS, and iPadOS issues for end users
- Resolve hardware, software, and connectivity problems
- Support Microsoft 365 user issues — email, Teams, OneDrive, licensing
- Enrol, configure, and troubleshoot devices in Intune, Jamf, or Mosyle
- Support zero-touch and manual device deployments
- Push profiles, policies, and app deployments via MDM
- Assist with onboarding and offboarding of devices and users
- Provide clear, professional communication throughout every ticket
- Log all tickets accurately in the PSA/RMM tool and contribute to the knowledge base
- Escalate unresolved issues to senior consultants with clear documentation
What we’re looking for
Experience & Skills:
- 1–2 years in an IT support, helpdesk, or desktop technician role
- Solid working knowledge of macOS and iOS troubleshooting
- Familiarity with Microsoft 365 — Exchange, Teams, OneDrive, licensing
- Basic understanding of MDM concepts (Intune, Jamf, or Mosyle a plus)
- Experience with remote support tools (TeamViewer, Zoom, etc.)
- Understanding of networking fundamentals (DNS, DHCP, Wi-Fi)
- Organised approach to managing multiple open tickets simultaneously
Qualifications:
- Matric (essential)
- IT diploma, A+ certification, or equivalent practical experience
- CompTIA A+ / N+ (preferred)
- Apple or Microsoft certifications (advantageous)
- Apple Certified Support Professional (ACSP) — advantageous
What will set you apart
- Calm, patient, and clear communicator under pressure
- Genuine interest in Apple technology and the Apple ecosystem
- A client-first mindset with a sense of urgency
- Ability to manage multiple requests simultaneously without dropping the ball
- A proactive, self-starter attitude
