JOB DESCRIPTION:We are seeking a qualified Technician (Qualified motor-mechanic) to join our dynamic and hardworking Authorisations team. The successful candidate will be accountable for capturing, assessing, monitoring & approving service and maintenance claims. The Agent will need to ensure that all calls are handled in a timely and professional manner.
DUTIES/KEY RESPONSIBILITIES:
- Handling incoming calls and ensuring that monthly service level targets are met, both personal and departmental
- Verifying policy details and supplying dealers with information on request
- Asses technical information on previous claims
- Admin duties related to claims and authorisations
- Maintaining high levels of customer service at all times
- Liaising with all internal divisions and providing info to necessary parties
- Scrutinizing of dealer quotes to minimize costs
- Promote the use of the online system
- Assisting other teams when the job requires it
EDUCATION:
- Grade 12 / Matric
- Qualified technician (mechanic) - not negotiable
- Minimum of 1 – 2 years Authorisation Call Centre experience(Advantageous)
- Minimum 3 years Motor Industry experience and strong technical knowledge of vehicles is a must
EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED:- Must have mechanical / technical knowledge of vehicles
- Computer literate (Full MS Office)
- Excellent telephone and communication skills
- Multi-tasking
- Claim administration experience (Advantage)
- Excellent time management
- Deadline driven
- Action orientated
- Approachable
- Strong communication skills
- Customer focused
- Listening skills
- Peer relationships
- Proactive and engaging
- Negotiating skills
- Own or reliable transport
- Excellent time management and attention to detail
- Confident and assertive
- Ability to work under pressure
- Team Player
- Accuracy
OTHER REQUIREMENTS:- Criminal and credit clear
- Reliable or own transport
- Own and live up to company values
