Workspace Engineer

Hire Resolve's client is looking for a Workspace Engineer to join their team in Port Elizabeth, EC. The Workspace Engineer provides expert technical support and solutions for a Windows 11 environment, including laptop reimaging, software deployment, SCCM configurations, AD onboarding, Office 365, and Azure cloud migrations. Initially focused on M&A projects, the role transitions into daily operations. Working closely with global IT teams, the engineer optimizes workspace systems for stability, security, and efficiency, ensuring a seamless user experience.

Key Responsibilities: 

Laptop Reimaging & Configuration (Project-Based)

• Develop and maintain efficient laptop reimaging processes.
• Create and update standard images with security patches and software.
• Automate imaging for efficient deployment.

Software Delivery & SCCM Management

• Design, build, and deploy software packages via SCCM.
• Monitor SCCM for compliance, software distribution, and updates.
• Manage OS deployment and software configurations.

Intune & Device Management

• Configure and manage Intune policies, MDM, and MAM.
• Handle application deployment, compliance, troubleshooting, and reporting.

Office 365 & Cloud Migrations (Project-Based)

• Execute Office 365 migrations (email, OneDrive, SharePoint, Teams).
• Assist with Azure cloud service migrations.

Desktop Engineering & Support

• Deploy and manage Windows 11 laptops globally.
• Perform advanced hardware/software troubleshooting.
• Maintain documentation and standardize processes.

Active Directory & Azure Integration

• Manage user accounts, security groups, and access controls in AD/Azure AD.
• Implement and maintain security policies and group policies.
• Monitor Active Directory health.

Security & Compliance

• Ensure endpoint security and compliance.
• Collaborate with cybersecurity teams on best practices.

Collaboration & Communication

• Work with global IT teams to optimize desktop solutions.
• Provide training and support to IT teams and end-users.
• Create technical documentation and reports.

• Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent work experience accepted.
• Certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Azure Administrator Associate, or equivalent.
• Experience with endpoint security solutions.
• Familiarity with ITIL framework and service delivery processes.
• A minimum of 2-4 years of experience in desktop engineering and IT support roles.
• Expertise in Windows 11 OS, Microsoft SCCM, Azure Active Directory, and Entra ID.
• Hands-on experience with Office 365 migrations and cloud infrastructure projects.
• Proficiency in scripting languages (PowerShell preferred) for automation.
• Strong knowledge of security best practices for endpoint devices.