Inbound Call Centre Agent - Banking (3-month contract)

Our banking client is looking for an experienced Customer Service / Inbound Call Centre Agent to join their team in Sandton on a 3-month contract.

Qualifications and experience:

• Matric
• No less than 2 years' experience within banking / financial services customer care / inbound call centre
• BCOM - Banking / Finance / Accounting / Auditing / Investments / Economics
• Clear credit record
• Clear criminal record
• Willing to work rotation shifts (8am - 5pm / 9am - 6pm / 10am - 7 pm). Alternate on Saturdays / Public holidays
• Basic and incentive

Skills:

• Communication
• Negotiation
• Objection handling
• Customer service
• Relationship building

Key performance areas:

• Attend to customer credit card queries
• Resolve queries in a timeous manner
• Overcome client objections
• Work towards reaching target