Information Technologist

Minimum Requirements
Qualifications

• Matric (Grade 12).
• Relevant certificate, diploma, or qualification in Information Technology or a related field will be advantageous.

• 2 to 4 years' experience in IT Support, Systems Administration, or a similar role.
• Strong knowledge of Windows Operating Systems and Microsoft 365.
• Experience with network administration, including TCP/IP, routers, switches, firewalls, and Wi-Fi environments.
• Proficiency in network configuration, database management, and operating systems.
• Experience supporting and maintaining servers, backups, and cybersecurity solutions.
• Familiarity with the SAGE ERP system will be advantageous.
• Experience supporting CCTV systems, biometric attendance devices, and access control systems is preferred.

• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to work independently and manage competing priorities.
• Strong attention to detail and commitment to information security.
• Ability to document processes and maintain accurate records.

• Install, configure, and maintain computer hardware, software, printers, and network equipment.
• Provide first-line technical support to employees for hardware, software, email, and network-related issues.
• Troubleshoot and resolve IT problems promptly to minimise operational downtime.
• Maintain the company's LAN, Wi-Fi infrastructure, internet connectivity, and network security.
• Install and update operating systems, software applications, and security patches.

• Monitor and maintain servers, backup systems, and antivirus solutions.
• Perform regular data backups and recovery procedures.
• Ensure the security, integrity, and confidentiality of company data and information systems.
• Ensure compliance with company IT policies, cybersecurity standards, and best practices.
• Recommend improvements to IT infrastructure and business processes to enhance efficiency and security.

• Provide support for ERP, accounting, warehouse, and production systems.
• Assist users with system-related queries and troubleshooting.
• Coordinate with external IT vendors and service providers when required.

• Maintain and support CCTV systems, biometric attendance devices, and access control systems.
• Maintain an accurate inventory of IT assets, including computers, laptops, printers, peripherals, and software licences.
• Assist with the setup and onboarding of IT equipment for new employees.

• Document IT procedures, system configurations, and troubleshooting guides.
• Provide IT support during meetings, presentations, and company events.
• Prepare and maintain records relating to IT assets, maintenance, and support activities.
• Perform additional IT-related duties as required by management.

• Comply with all Quality Management and Food Safety policies and procedures.
• Report any food safety, quality concerns, or non-conformances to the relevant supervisors or management.
• Support and uphold company compliance standards within the manufacturing environment.