- Evaluate samples of new products against company quality policy & international standards and accept or reject product samples.
- Where samples are rejected, work closely with suppliers and negotiate possible solutions.
- Ensure that products launched onto the market are safe for use, are brand-fit, and of the required quality.
- Review inspection reports and liaise with Inspection Agents to ensure that batch orders meet AQL requirements.
- Conduct root-cause analysis and implement corrective and preventive actions where necessary.
- Interface with suppliers to resolve quality issues and verify corrective actions.
- Support continuous quality improvement initiatives.
- Ensure products comply with ISO, SANS and IEC requirements.
- Supervise grading, reworks and inspection activities.
- Assist customer service and technical teams with product-related investigations.
- Perform forensic technical analysis of customer complaints on products.
- Generate forensic technical reports with recommendations.
- Perform post-shipment and pre-shipment inspections where necessary.
- Inspect manufactured products before they are dispatched to customers.
- Perform any other ad-hoc duties as required to support operational requirements.
- Assist technicians with repairs when required.
Minimum requirements
Relevant Technical Qualification in Mechanical or Electrical Engineering.
Certificate in Total Quality Management or Six Sigma is an added advantage.
Root Cause Analysis.
Microsoft Office proficiency.
Key Competencies
Ability to work in a cross-functional team.
Technical Report Writing Skills.
Knowledge of appliance repair is advantageous.
Self-motivated and ability to work independently.
Extremely organised and deadline driven.
Ability to communicate at all levels in the organisation.
Detail oriented.
Technical acumen.
Knowledge of the AQL System.
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