Technical Team Leader

Team Leadership & Technical Support
- Lead, mentor, and support the technical team to ensure optimal performance and
service delivery.
- Provide technical guidance and troubleshooting support to technicians and team
members.
- Ensure technical work is completed according to company standards and client
requirements.
- Assist with the escalation and resolution of complex technical issues.
- Identify skills gaps and training requirements within the team.

Client Engagement & Relationship Management
- Act as a key technical point of contact for clients.
- Communicate technical information and solutions to clients in a clear and professional
manner.
- Attend client meetings when technical expertise is required.
- Build and maintain strong relationships with clients through exceptional service and
support.
- Assist clients in identifying suitable solutions and products that meet their operational
requirements.

Technical Consultation & Solution Support
- Provide technical advice and recommendations on products and solutions.
- Support the sales team by providing technical input during client engagements.
- Assist in preparing quotations, proposals, and solution recommendations.
- Ensure recommended solutions align with client needs and company capabilities.
- Stay updated on industry developments, technologies, and product offerings.

Operational Management
- Monitor service delivery standards and client satisfaction.
- Ensure effective coordination between technical, operational, and sales teams.
- Assist in improving processes and efficiencies within the department.
- Support the achievement of departmental and business objectives