Software Implementation Engineer

Agentic Workflow Design

• Design and build multi-step, autonomous AI workflows
• Enable AI agents to manage full customer journeys such as lead qualification, follow-ups, and complex query handling

• Lead integrations with critical platforms such as CRMs (e.g., Salesforce, HubSpot), payment gateways, and communication APIs
• Architect seamless connections between AI systems and enterprise tools

• Develop and orchestrate workflows using webhooks and triggers
• Ensure real-time data synchronisation across systems and AI agents

• Collaborate with stakeholders across all levels, from technical teams to executives
• Translate business needs into scalable technical solutions

• Build and execute testing frameworks to ensure stability and accuracy
• Design systems that handle edge cases and incorporate human-in-the-loop processes where required

• Monitor and optimise deployed solutions
• Use data-driven insights to demonstrate impact and continuously improve performance

Requirements

Technical Skills

• Bachelor’s degree in Computer Science, Engineering, or a related field
• Experience working with AI agents and LLM orchestration
• Understanding of Retrieval-Augmented Generation (RAG) and voice-based AI systems
• Strong proficiency in REST APIs and webhook-based architectures
• Ability to map, process, and transform data using tools such as Python and Excel
• Experience integrating with CRM and messaging platform APIs

Professional Attributes

• Strong communication skills with the ability to simplify complex technical concepts
• High attention to detail and structured problem-solving approach
• Self-driven with a strong focus on delivering measurable results
• A builder mindset with a passion for creating impactful solutions

Tools & Technologies

• AI Models: OpenAI, Google Gemini, ElevenLabs
• Orchestration: n8n, serverless functions (GCP, Cloudflare)
• Infrastructure: Serverless cloud environments, vector databases, and event-driven systems
• Agent Platforms: Nineteen58 Agent Platform

Culture & Environment

• Join a fast-growing, high-impact team at the forefront of AI innovation
• Work in a collaborative, in-person environment that prioritises speed and creativity
• Gain exposure to enterprise-level projects and cutting-edge technologies
• Enjoy a merit-driven culture where growth is directly linked to performance and impact
• Limited hybrid flexibility available for high-performing team members